[Koha-bugs] [Bug 16604] New: Break down patron modification requests for approval/give reasons for denials/allow corrections

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=16604

            Bug ID: 16604
           Summary: Break down patron modification requests for
                    approval/give reasons for denials/allow corrections
 Change sponsored?: ---
           Product: Koha
           Version: 3.22
          Hardware: All
                OS: All
            Status: NEW
          Severity: enhancement
          Priority: P5 - low
         Component: Staff Client
          Assignee: koha-bugs at lists.koha-community.org
          Reporter: cbrannon at cdalibrary.org
        QA Contact: testopia at bugs.koha-community.org
                CC: gmcharlt at gmail.com

It would be helpful to have the ability to select what changes to approve, and
give reasons for denial that would show up somewhere on the patron account or
in an e-mail to the patron.  It would also be helpful if the changes were
editable if mistakes are found (misspellings, no caps, hyphenations, etc.)

I would imagine check boxes next to each line of change, and a text box next to
each line for "Reason".  The reason "could" be saved for both approvals and
denials.  However, if a reason is given, it would be appropriate to send the
reason to the patron.  Perhaps the information is incorrect.  The patron should
be notified.  The changes should also be editable.  I would imagine an edit
button next to the change, which would simply change the text from a label to a
text box, with a save and cancel button.  I don't think it would be good to
have it always editable without a button or link, in case someone accidently
changes something.

Whether or not staff provide reasons, the approval or denial should be shown to
the patron either in their account, or in an e-mail, if they have one, and show
any modifications (i.e. Approved or denied, what was on the account before,
what the patron requested, what it was actually changed to, reasons if they
exist.)

Christopher

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