[Koha-bugs] [Bug 17617] New: Confirmation e-mail to patron when hold is placed

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=17617

            Bug ID: 17617
           Summary: Confirmation e-mail to patron when hold is placed
 Change sponsored?: ---
           Product: Koha
           Version: unspecified
          Hardware: All
                OS: All
            Status: NEW
          Severity: enhancement
          Priority: P5 - low
         Component: Hold requests
          Assignee: koha-bugs at lists.koha-community.org
          Reporter: sally.healey at cheshiresharedservices.gov.uk
        QA Contact: testopia at bugs.koha-community.org
                CC: gmcharlt at gmail.com

If an item is purchased from an online shop, the patron will receive a
confirmation e-mail of their order. 

We would like to see something similar in Koha when a hold is placed.  

We think this would be useful to confirm some key points, for example:

- confirm the hold has been added to the system
- confirm the title details of the requested item
- confirm the collection library
- confirm the fee which will be charged for fulfilling the hold
- confirm the fee which will be charged if the hold is not collected
- explain how to cancel the hold if it's no longer required
- explain how to make changes to the hold if any details (e.g. change
collection library from AAA to BBB) alter
- explain how the patron will be notified when the item is ready for collection

There is already a system preference: emailLibrarianWhenHoldIsPlaced - which
enables Koha to e-mail the library staff whenever a patron places a hold.

Could the code behind this be adapted to e-mail patrons instead, perhaps?

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