[Koha-bugs] [Bug 18895] New: Lost Items Not Removed From Patron' s Account When Charge is Paid

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18895

            Bug ID: 18895
           Summary: Lost Items Not Removed From Patron's Account When
                    Charge is Paid
 Change sponsored?: ---
           Product: Koha
           Version: unspecified
          Hardware: All
                OS: All
            Status: NEW
          Severity: major
          Priority: P5 - low
         Component: Circulation
          Assignee: koha-bugs at lists.koha-community.org
          Reporter: cslone at camdencountylibrary.org
        QA Contact: testopia at bugs.koha-community.org
                CC: gmcharlt at gmail.com, kyle.m.hall at gmail.com

Hi,

There is a potentially severe problem when paying the replacement charge for an
item if the item is still checked-out to a patron. For example, if your cronjob
is set to mark an item lost and you charge patrons for lost items, using
anything other than the 'pay' button will not remove the item from the patron's
checkouts after the charge has been paid. 'Pay selected,' 'Pay amount,' Write
off,' or 'Write off all' will take care of the charge, but the item will remain
checked-out and marked as 'Long Overdue / Lost' on the patron's record.
Additionally, it is difficult to identify these erroneous items if staff does
not catch it them immediately, making it hard to correct lingering problems.

To replicate:

1.) Set preference WhenLostChargeReplacementFee to 'Charge' 
2.) Edit the record of a checked-out item to the lost status indicated by your
DefaultLongOverdueChargeValue. Note: To keep the item checked-out, this must be
done by opening and editing the item's record (not directly from the items tab
of the bibliographic record). You can also use an item that your longoverdue
cronjob marked. 
3.) Confirm that the item is still checked-out to the patron and that the
replacement fee was charged.
4.) Use pay selected, pay amount, write off, or write off all with the
replacement charge and confirm the action as you normally would.
5.) The charge will be removed but the item will still be checked-out to the
patron's record.

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