[Koha-bugs] [Bug 18986] New: High Hold Items with Decreased Loan Period Can' t Be Checked-Out with Self-Check

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18986

            Bug ID: 18986
           Summary: High Hold Items with Decreased Loan Period Can't Be
                    Checked-Out with Self-Check
 Change sponsored?: ---
           Product: Koha
           Version: 16.11
          Hardware: All
                OS: All
            Status: NEW
          Severity: normal
          Priority: P5 - low
         Component: Self checkout
          Assignee: koha-bugs at lists.koha-community.org
          Reporter: cslone at camdencountylibrary.org
        QA Contact: testopia at bugs.koha-community.org

Scenario:
A patron has an item with a high number of holds ready for pickup. They come to
their library get the item and use the SCO to try to borrow it. When they scan
the item they are given the message:

    Item cannot be checked out.
    Sorry, this item cannot be checked out at this station.
    Please see a member of the library staff.

Additionally, if they don’t notice the message and scan another item, they are
returned their account summary/the check-out screen with neither item checked
out to the patron.  At best this creates a scenario where there's an
inconvenient extra step that the patron has to take in order to get their item.
At worst, it can lead to the patron inadvertently taking two items with them
that have not been checked-out. For the item that is on hold this can lead to
further confusion when the it is returned (Koha will indicate that the item
must go back on the hold shelf for the patron that just returned it) or when
holds are cleared from the shelf (the item will be listed there but won’t be
found).

To replicate:
1.) In system preferences, go to Circulation preferences->Holds Policy. 
2.) There are five preferences grouped together for decreaseLoanHighHolds, make
sure to set the first drop down to Enable and enter the reduced loan period and
the number of holds that will trigger the reduction (you can configure the
other options as desired).
3.) Place a hold on an item with a patron you can use at self-check and place
enough additional holds on the item with other accounts in order to trigger the
decreased loan period according to your preferences.
4.) Check-in an item from the record with the holds and confirm the hold for
the patron.
5.) Log into self-check with this patron and attempt to check-out the item.
6.) You will be taken to the error message.
7.) Scan the barcode again, you'll be returned to the SCO screen.

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