[Koha-bugs] [Bug 17798] Checking out an item on hold for another patron prints a slip but does not update hold

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=17798

--- Comment #6 from Katrin Fischer <katrin.fischer at bsz-bw.de> ---
> To my understanding, this is what happened :
> 
> Situation 1 (regular)
> 
> - Patron A put a hold on Book A
> - Book A is returned. Hold is confirmed.
> - Patron B checkout Book A
> - Koha says "This book is on hold for Patron A, what do you want to do?"
> - The button "Don't checkout and print" allows you to cancel the process and
> print a slip.
> - It keeps the book on hold for Patron A. It's actually already on hold so
> there should be no reason to update it.

If the item is already on hold for the patron it will allow to reprint the hold
slip. Sounds good.


> BUT, here comes situation 2 (exception)
> 
> - Patron A put a hold on Book A
> - Book A is returned. Hold is NOT confirmed (Library wants to confirm the
> hold later to control when the confirmation email is sent, or library had
> forgotten, etc.)
> - Patron B checkout Book A
> - Koha says "This book is on hold for Patron A, what do you want to do?"
> - The button "Don't checkout and print" allows you to cancel the process and
> print a slip.
> - The hold is not confirmed and this button doesn’t update it.

I think that's wrong - you should not have a hold slip if no email is generated
and the hold is not set to waiting. The slip should only happen if the hold is
waiting or set to waiting - otherwise you end up with 'available' items on the
hold shelf. 

I wonder if the message could be better as on hold sounds like it's already
waiting, but it's not. We should have different messages for already waiting
and having a hold on it that's not yet confirmed.

I think what Nick describes is a 3rd option: hold for A, don't confirm hold,
try to checkout to A. In this case, the item was not waiting and should be set
to waiting.

-- 
You are receiving this mail because:
You are watching all bug changes.