[Koha-bugs] [Bug 19685] New: Canceling a hold from the Hold Found popup does not alert librarian about next hold

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19685

            Bug ID: 19685
           Summary: Canceling a hold from the Hold Found popup does not
                    alert librarian about next hold
 Change sponsored?: ---
           Product: Koha
           Version: 17.05
          Hardware: All
                OS: All
            Status: NEW
          Severity: enhancement
          Priority: P5 - low
         Component: Hold requests
          Assignee: koha-bugs at lists.koha-community.org
          Reporter: r.delahunty at arts.ac.uk
        QA Contact: testopia at bugs.koha-community.org
                CC: gmcharlt at gmail.com

While the problem where canceling a hold from the “Holds awaiting pick-up”
report did not alert the librarian to additional users in the hold queue has
been resolved
(https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=17010), there
remains a similar problem where the hold is cancelled from the Hold Found
pop-up. 

The local workflow is that the user decides s/he does not want the item after
all, takes it to the issue desk, and the item is scanned in. The item is found
as Awaiting Collection. A simple click on Cancel Hold results in the librarian
seeing a simple “item returned” dialogue box. 

The subsequent hold is not fulfilled, and the item is re-shelved or sent back
to its home library for shelving there. We have advised staff to cancel holds
from the “Holds awaiting pick-up” report until a resolution is found. 

Ray Delahunty
University of the Arts London

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