[Koha-bugs] [Bug 19287] Add ability to mark an item 'Lost' from 'Holds awaiting pickup ' list

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19287

Sally Healey <sally.healey at cheshiresharedservices.gov.uk> changed:

           What    |Removed                     |Added
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                 CC|                            |sally.healey at cheshireshared
                   |                            |services.gov.uk

--- Comment #17 from Sally Healey <sally.healey at cheshiresharedservices.gov.uk> ---
Hi Jonathan,

How does this interact with system preference
ExpireReservesMaxPickUpDelayCharge/WaitingHoldCancelationFee ?

The plan says:

=> The item will be marked as lost and the hold will be cancelled

If the WaitingHoldCancelationFee is automatically added, I would be concerned
about:

Patron visits library to collect item.
Item is missing.
Staff marks item as lost.
Patron is charged WaitingHoldCancelationFee - even though they tried to collect
the item.

Also, this might be out of the scope of this bug (maybe a new bug?) but in a
similar scenario:

Patron visits library to collect item.
Item is missing.
Staff marks item as lost.
Patron still wants the item, so a new hold needs to be placed.  

Is it possible to retain the original hold so another copy can fill the request
instead of cancelling it?

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