[Koha-bugs] [Bug 18856] Cancel Waiting Hold in OPAC does not give useful message

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18856

Liz Rea <liz at catalyst.net.nz> changed:

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                 CC|                            |liz at catalyst.net.nz

--- Comment #27 from Liz Rea <liz at catalyst.net.nz> ---
I'm with Hugh.

What should probably happen here, is that if a user cancels the waiting hold
from the OPAC, it should be immediately expired, and put on the "expired holds"
("holds waiting over x days) list in the staff interface. Items on this list
are necessarily actioned by librarians, i.e. pulled off the hold shelf and
returned to circulation or moved on to the next borrower. 

If we need a message for the borrower, it should be something like "This hold
is waiting for you at the library, canceling this hold will remove you from the
list and immediately make the item available to other library users. Cancel
this hold anyway? / Do not cancel this hold"

We could even do a separate tab for these on that waitingreserves page, if that
makes the decision easier.

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