[Koha-bugs] [Bug 20917] New: Improve email functionality relating to ILL requests

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20917

            Bug ID: 20917
           Summary: Improve email functionality relating to ILL requests
 Change sponsored?: ---
           Product: Koha
           Version: master
          Hardware: All
                OS: All
            Status: NEW
          Severity: enhancement
          Priority: P5 - low
         Component: ILL
          Assignee: koha-bugs at lists.koha-community.org
          Reporter: andrew.isherwood at ptfs-europe.com

The ILL module has the ability to send emails containing details of requests to
"partner" libraries. This functionality, though currently in the core ILL code,
is actually only required by the "FreeForm" backend. It is surfaced in the UI
as a form containing an email template and a multi-select to select the
partners who will receive the email.

The email functionality offered by ILL, though functional, is lacking in some
important respects, which this bug proposes addressing. Proposed enhancements,
which are all inter-related, are:

- Move emailing functionality from the core ILL module to the FreeForm backend
where it is actually used
- Email is sent independently of the Koha message queue, which is understood to
be undesirable, this should be addressed
- As such, there is no ability for users to specify a default message template,
using the Notices and Slips module, this should be addressed
- It is not possible for users to specify default "reply-to" addresses for all
ILL related emails, currently the ReplyToDefault syspref is used, this should
be addressed
- No message notification is sent to nominated staff when a request is
modified, this should be addressed

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