[Koha-bugs] [Bug 20847] Add the fields to the Batch Patron Modification tool

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20847

Taneyhills Library <taneyhills at suddenlinkmail.com> changed:

           What    |Removed                     |Added
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                 CC|                            |taneyhills at suddenlinkmail.c
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--- Comment #2 from Taneyhills Library <taneyhills at suddenlinkmail.com> ---
Being able to quickly modify phone number, email address, physical address,
expiration date, and status from "new" to "renew" would greatly improve our
work flow at the front desk. Currently we have to go to each account
individually to edit these fields, which increases the chance of mistakes or of
someone's account getting overlooked.

Honestly, I would love to see a head to toe streamlining of family accounts.
(Please see my comments on item renewals (
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20848 ).

We are a small library so we have a six item limit on library cards. Families
who come in with many children and many cards are challenging for our front
desk staff. The families think of themselves as a single unit, so they want to
renew ALL of their items or to know quickly what books are checked out on
everyone's cards. But we have to go to each account individually to do these
things, which takes time and leads to mistakes.

Paying fines on family accounts, for example, is problematic because we have to
go to each account for the individual amounts owed, then total them up on
paper, then remember to go to each account after payment to clear the fines.

Some of our patrons talk about other libraries they have been to that issue ONE
card to a family, and everyone in the family uses that single account. We have
considered this, but have reasons for not wanting to adopt that format at our
library (mainly how it would affect circulation stats). But streamlining family
accounts in KOHA, and linking family members so that some of these tasks I've
mentioned are one-click, would be an absolute godsend.

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