[Koha-bugs] [Bug 20475] New: Patrons receiving both email and print overdue notices

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20475

            Bug ID: 20475
           Summary: Patrons receiving both email and print overdue notices
 Change sponsored?: ---
           Product: Koha
           Version: 17.05
          Hardware: All
                OS: All
            Status: NEW
          Severity: enhancement
          Priority: P5 - low
         Component: Notices
          Assignee: koha-bugs at lists.koha-community.org
          Reporter: andrew at bywatersolutions.com
        QA Contact: testopia at bugs.koha-community.org

When attempting to send overdue notices through both email and SMS, a print
notice will be generated if *either* email or SMS fails. Ideally, a print
notice would only be sent if *both* email and SMS fail. Currently, enabling
both email and SMS overdue notices results in patrons receiving a print notice
in addition to either email or SMS.

To test:
1: Set overdue notices for a given patron category to send in both email and
SMS
2: Create a patron in that category with a valid email address but no SMS
number
3: Check an item out to the patron and set the due date to a past date that
will generate an overdue notice
4: Run notices
5: Confirm that both email and print notices have generated

While this bug concerns a specific instance of duplicate notices, overdue
notice generation and failover also presents a larger opportunity for increased
customizability and clarity.

-- 
You are receiving this mail because:
You are the assignee for the bug.
You are watching all bug changes.