[Koha-bugs] [Bug 20844] New: Reset a hold when it is missing after allocation

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20844

            Bug ID: 20844
           Summary: Reset a hold when it is missing after allocation
 Change sponsored?: ---
           Product: Koha
           Version: unspecified
          Hardware: All
                OS: All
            Status: NEW
          Severity: enhancement
          Priority: P5 - low
         Component: Hold requests
          Assignee: koha-bugs at lists.koha-community.org
          Reporter: hughr at brimbank.vic.gov.au
        QA Contact: testopia at bugs.koha-community.org
                CC: gmcharlt at gmail.com

There currently is no simple way to 'deallocate' a hold if it has gone missing
after it is allocated to a patron but before they collect it.

This enhancement would work as follows:

1. item is allocated
2. item cannot be located when patron tries to collect it
3. staff member marks item as Lost
4. if hold was originally a bib-level hold, hold reverts from being specific to
the missing item, back to a bib-level hold with priority 1.
5. if hold was originally item-level, staff member gets an alert asking whether
to cancel or retain the hold
6. (optionally?) a 'lost hold' notice is queued to be sent to the patron

This bug is related to the original description of
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19287#c32 and also to
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=15679

To do it properly, it may require a couple of new settings, something like:

LostBibLevelHoldsRevert
SendLostHoldNotices

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