[Koha-bugs] [Bug 22456] Allow patrons to cancel their waiting holds

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=22456

--- Comment #3 from Christofer <christofer.zorn at ajaxlibrary.ca> ---
Thank you Katrin ...

I would see this as a system preference. When enabled it would allow patrons to
cancel the waiting hold from the Opac. From my perspective, as long as the
reserves / old_reserves table was updated holding the date of the cancellation,
we could then run a report that would list the items that were cancelled in the
last 24 hours or so. Then staff could pull them from the hold shelf. When the
customer cancels the hold the opac display would toggle the button text from
"Cancel" to "Cancelled". The item would remain in their queue until the staff
pulled the book and checked it in, based on the report.

Our Library is new to Koha and what I love is the flexibility (we have done
things in this system we could only have dreamed of in our previous one).
However, choice is what makes this system great. While I respect that this
request runs counter to the most recent change and libraries like the status
quo, I feel giving us the option to use the system the way we need to is what
Koha is about.

Thank you again!

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