[Koha-bugs] [Bug 24071] New: Ask for complete information when opening a bug report

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=24071

            Bug ID: 24071
           Summary: Ask for complete information when opening a bug report
 Change sponsored?: ---
           Product: Project Infrastructure
           Version: unspecified
          Hardware: All
                OS: All
            Status: NEW
          Severity: enhancement
          Priority: P5 - low
         Component: Bugzilla
          Assignee: jonathan.druart at bugs.koha-community.org
          Reporter: jonathan.druart at bugs.koha-community.org

I would like to patch our bug tracker to display a message about which
information they need to provide in the description of the bug.

* They should give the FULL version number, most of the time they only provide
the major version, we will need to point to a link explaining how to get the
exact version ("See the about page" I guess)
* Check the log on the server (with the full error)
* The JS console (if it's a UI issue)
* Version of the OS
* Version of DBMS (if related)

What more?
How could it be done to make them retrieve the info easily?

Going further, what about a new area in Koha to post an issue, we could
retrieve the correct info we need and open a new bug report for them? (but...
spam, support companies, too easy and so will skip ML, etc.)

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