[Koha-bugs] [Bug 17359] Patron import results use wrong encoding

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=17359

--- Comment #7 from Anke <anke.bruns at gwdg.de> ---
(In reply to Katrin Fischer from comment #6)
> Hi Anke,
> could you share a broken sample file here (Add an attachment)? Which version
> are you testing on?

Dear Katrin, because of the personal data it seems a bit delicate to send a
sample; with some more time I can try to import some fantasy patrons and send
them.

Some more infos for now:
- The problem affects not only German umlauts but also accents. Thus, Timón
becomes Tim?n in Koha.

- It is not limited to the patrons' names but also to self-defined attributes 
(<koha-url>/cgi-bin/koha/admin/patron-attr-types.pl); e.g.: I defined an
attribute "Gruppe" which, for some users has a name with an umlaut as content,
e.g. Gruppe: Müller. This shows as Gruppe: M?ller

I thought there might be something wrong with my browser's encoding, but even
when I changed this from UTF8 to "Westeuropäisch", the question marks instead
of umlauts and accents remain. I also tried a second browser (IE) to make sure
my Firefox doesn't cause the problem.

My Koha version is 19.05.02.000.

I got the data from a csv file which I edited with Notepad++, set the encoding
to "UTF8 ohne BOM" (just UTF8 will result in an error message when loading the
patrons into Koha).

Hope this helps to identify the cause for the bug.

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