[Koha-bugs] [Bug 23541] New: Duplicate Hold Notifications

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=23541

            Bug ID: 23541
           Summary: Duplicate Hold Notifications
 Change sponsored?: ---
           Product: Koha
           Version: 18.11
          Hardware: All
                OS: All
            Status: NEW
          Severity: enhancement
          Priority: P5 - low
         Component: Notices
          Assignee: koha-bugs at lists.koha-community.org
          Reporter: kelly at bywatersolutions.com
        QA Contact: testopia at bugs.koha-community.org

In 18.11, it was reported that library patrons from several libraries were
receiving duplicate hold notifications. This is not performing consistently,
and hard to reproduce.  Both Firefox and Chrome browsers have performed the
same way.  It would appear that the hold request has been sent twice and
unfortunately, it can't be determined what is causing this.  The patrons that
have received duplicate hold notifications don't consistently get the duplicate
hold notification, it is quite random.  This duplicate hold notifications are
occurring in Email form and a variety of email providers are doing this. These
duplicate hold notifications are happening on holds on the shelf and checked in
holds, this is happening sporadically during the day.  The libraries that have
reported this are not using SIP devices and only one is using a RFID scanner.

-- 
You are receiving this mail because:
You are watching all bug changes.
You are the assignee for the bug.