[Koha-bugs] [Bug 23614] New: Alert staff when patron modifies ILL request in opac

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=23614

            Bug ID: 23614
           Summary: Alert staff when patron modifies ILL request in opac
 Change sponsored?: ---
           Product: Koha
           Version: 18.11
          Hardware: All
                OS: All
            Status: NEW
          Severity: new feature
          Priority: P5 - low
         Component: ILL
          Assignee: koha-bugs at lists.koha-community.org
          Reporter: niamh.walker-headon at it-tallaght.ie

If a patron modifies an already submitted opac request, staff are not alerted
in any way. Please ensure that staff are informed or disable the modification
functionality in the opac until such time as this can be facilitated. 

Staff should be alerted, by e-mail and by an alert status/list when they log in
when a patron has modified a request. If this is not possible the option should
be there to turn off this functionality. 

Changes need to be notified to staff so that the correct materials are sourced
and duplicate requests and request costs are not incurred by the library. 

Incorrect requests may be submitted, then modified. Staff may have already
processed the request for the first request, thus increasing the workload for
the staff member, and necessitating the processing of essentially a second
request and the encumbrance of the associated fees.

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