[Koha-bugs] [Bug 23615] New: Alert staff when patron cancels an ILL request in opac

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=23615

            Bug ID: 23615
           Summary: Alert staff when patron cancels an ILL request in opac
 Change sponsored?: ---
           Product: Koha
           Version: 18.11
          Hardware: All
                OS: All
            Status: NEW
          Severity: enhancement
          Priority: P5 - low
         Component: ILL
          Assignee: koha-bugs at lists.koha-community.org
          Reporter: niamh.walker-headon at it-tallaght.ie

Patrons can cancel a request on the opac but staff are not notified of this,
and may have proceeded with fulfilling a request in the meanwhile. 

Create a notification to ILL staff / branch when a request is cancelled via an
opac user by email and via alert when they log into Koha, or allow the library
to disable this functionality.

Staff need to know if a request is cancelled so that request costs are not
incurred by the library. 

Unnecessary budgetary spend and Staff time wasted on processing cancelled
requests can arise because of this.

-- 
You are receiving this mail because:
You are the assignee for the bug.
You are watching all bug changes.