[Koha-bugs] [Bug 23620] New: Improve checkin message when suspensions are accrued at check into include number of 'days' overdue and the resulting no. of suspension days.

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=23620

            Bug ID: 23620
           Summary: Improve checkin message when suspensions are accrued
                    at check into include number of 'days' overdue and the
                    resulting no. of suspension days.
 Change sponsored?: ---
           Product: Koha
           Version: 18.11
          Hardware: All
                OS: All
            Status: NEW
          Severity: enhancement
          Priority: P5 - low
         Component: Circulation
          Assignee: koha-bugs at lists.koha-community.org
          Reporter: niamh.walker-headon at it-tallaght.ie
        QA Contact: testopia at bugs.koha-community.org
                CC: gmcharlt at gmail.com, kyle.m.hall at gmail.com

In a library using suspensions only, not fines and not restrictions, 
when an overdue item is returned there is no visibility for staff on the length
of time is it overdue and staff sometimes end up manually calculating the days
to answer queries as to why a suspension / fine is a particular length. Staff
want to be able to say that book was 2 days / 20 days overdue and your account
is suspended for X days until X date. 


Please improve messaging on circulation so that when an overdue item is
returned, the number of days overdue is communicated to staff in addition to
any suspension / restriction / fine.
Failing this, on checkin of overdue items, it would be very useful to be able
to click on a link to view suspensions and see detail about which item is
overdue (barcode?) and how many days that item is overdue so that the staff
member can explain to a patron why the suspension is X amount of days.


This change will save staff time dealing with queries (more efficient use of
time), make the process more transparent which in turn provides a better
customer service.

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