[Koha-bugs] [Bug 25047] New: Tutorial for OPAC

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25047

            Bug ID: 25047
           Summary: Tutorial for OPAC
 Change sponsored?: ---
           Product: Koha
           Version: master
          Hardware: All
                OS: All
            Status: NEW
          Severity: enhancement
          Priority: P5 - low
         Component: OPAC
          Assignee: oleonard at myacpl.org
          Reporter: cbrannon at cdalibrary.org
        QA Contact: testopia at bugs.koha-community.org

Has anyone considered working on a guided tutorial through the OPAC for new
users?  I'm talking about the OPAC guiding a new user through the different
things they can do, with balloons that point out different things.  At any
point it could be skipped, or restarted.

It would be great if there were an admin option panel for what pieces of the
tutorial, and in what order, they would like patrons guided through (in case
there are some elements that the library don't use).  And it would be great if
each section of the tutorial could be linked, so if someone asked about how to
do something, we could like them to the specific tutorial for what they are
asking about.

I also see the possibility of being able to customize the tutorials (the
balloons), or adding others.  IF libraries could create a new tutorial, and
tell each balloon what to point at and what to say, that would be great.  It
probably means that it should give a list of available element IDs for each
page that the balloon could point to.  Something like that.

The tutorials could also track if they have ever been played on that browser
(probably through a cookie) and if a new tutorial is added that a user hasn't
seen, they can be given the option to go through it or skip it.

This system could also be used for for information, similar to news, but for a
specific section.  For example, during the COVID-19 library closures, we could
have used one of these balloons on the hold page to indicate that we are
accepting hold requests, but holds are not being filled at this time.

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