[Koha-bugs] [Bug 25215] New: 'Report a problem' could be enhanced to become a generic 'Inquiry management' process.

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25215

            Bug ID: 25215
           Summary: 'Report a problem' could be enhanced to become a
                    generic 'Inquiry management' process.
 Change sponsored?: ---
           Product: Koha
           Version: master
          Hardware: All
                OS: All
            Status: NEW
          Severity: enhancement
          Priority: P5 - low
         Component: OPAC
          Assignee: oleonard at myacpl.org
          Reporter: martin.renvoize at ptfs-europe.com
        QA Contact: testopia at bugs.koha-community.org
                CC: oleonard at myacpl.org, testopia at bugs.koha-community.org
        Depends on: 4461, 25213, 25214

With bug 4461 we introduce a mechanism for patrons to report issues with the
OPAC and for staff to manage the progress of such inquiries through various
status's.

We could generalize the code used to allow for other types of inquiries from
patrons.


Referenced Bugs:

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=4461
[Bug 4461] Context-sensitive report a problem screen
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25213
[Bug 25213] It would be beneficial to be able to notify the patron of a
resolution
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25214
[Bug 25214] It would be beneficial for patrons to be able to see their OPAC
problem reports
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