[Koha-bugs] [Bug 18498] Staff can place next available holds when rule is set to forced

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18498

--- Comment #6 from Christopher Brannon <cbrannon at cdalibrary.org> ---
(In reply to Katrin Fischer from comment #5)
> I think there are different use cases at play here. I'd like it better if we
> could keep staff and OPAC separate in defining the behaviour.
> 
> An example would be 'only allow record level holds' - if staff needs a
> specific item because it's the oldest, damaged or the one with the extra
> material, they can place item level holds from staff side for internal use.

Katrin, your example is confusing me.  This would not block item level holds on
staff side.  It would block the record level (next available) holds on the
staff side.  It would mean they would ALWAYS have to pick a specific item. 
Right now they can do both.  Can you present a case for why staff would ever
need to bypass a block to a next available item when they would always have the
choice to pick a specific item?  And, if they did have a scenario where they
would need to bypass and do a next available hold, why a warning would be
better than overriding?

> It's not true there is no visible indication in staff, for example, for OPAC
> item level holds = Forced, Koha shows a note for each item on the place hold
> screen:
> 
> Item level hold forced from OPAC
> 
> Maybe if this stood out a bit more?

Obviously this isn't obvious enough.  Regardless, staff have a habit of blowing
through such messages when they are working quickly and not taking the time to
read messages.  At the very least, it needs to be an override.

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