[Koha-bugs] [Bug 25338] New: Koha checks items in when lost fee waived/paid

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25338

            Bug ID: 25338
           Summary: Koha checks items in when lost fee waived/paid
 Change sponsored?: ---
           Product: Koha
           Version: 19.05
          Hardware: All
                OS: All
            Status: NEW
          Severity: critical
          Priority: P5 - low
         Component: Fines and fees
          Assignee: koha-bugs at lists.koha-community.org
          Reporter: cbrannon at cdalibrary.org
        QA Contact: testopia at bugs.koha-community.org

To replicate:

1) Check out an item to patron and have item go lost and charge for item.
2) Renew item.  Notice status is not changed.  Fee is not removed.
3) Remove lost status.  Notice fee is not removed.  Item remains on patron
account.
4) Waive or pay fee.  Notice the item is checked!

What the heck!

There are a few things wrong here.  First, if an item is renewed, the lost
status should at least be removed.  Maybe there needs to be a setting for this,
and whether or not the fee is removed if the item is renewed.

Second, if you remove the lost item status, the fee remains.  Again, maybe
there needs to be a setting for that to decide if the fee should be remove.

Third, and this is THE BIGGEST ISSUE I have with this.  Under no circumstances
should waiving or paying for a fee change the status of the item from checked
out to checked in.  Maybe there should be an option, but I can't think of a
good reason for this to happen, ever.

Would like to have a quick fix for this last issue, ASAP, especially since we
had extended due dates with the new batch tool due to COVID-19, and we are
going to be correcting a lot of these.  Currently, the ONLY workaround I've
seen is that I have to watch the item after waiving the fee, and check it back
out to the patron.  This is a good way to lose track of items that are out, and
very easy for someone to miss.  Because of that, I am marking this as critical.

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