[Koha-bugs] [Bug 27211] New: Shelving locations for holds

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=27211

            Bug ID: 27211
           Summary: Shelving locations for holds
 Change sponsored?: ---
           Product: Koha
           Version: master
          Hardware: All
                OS: All
            Status: NEW
          Severity: enhancement
          Priority: P5 - low
         Component: Hold requests
          Assignee: koha-bugs at lists.koha-community.org
          Reporter: cbrannon at cdalibrary.org
        QA Contact: testopia at bugs.koha-community.org
                CC: gmcharlt at gmail.com

Every library handles holds differently, but one thing remains the same through
most, if not all...when a hold is triggered, it waits somewhere in the
building.

Some libraries might have more than one shelving location.

One issue that has always been a problem for libraries that have automatically
expired holds, or any library that has a cancelled hold.  Unless someone is
going through each of the holds on the hold shelf daily, how do you find the
item?  If you look up an held item that has automatically expired (guessing on
this, as we don't do this), or an item that is cancelled, the item shows the
regular shelving location and that it is AVAILABLE.  This is of no help to
staff or the patron.

One solution might be to use the CART feature, and update the temporary
location to reflect a given shelving location for holds.

There are a few issues for using this feature:
1) the CART location reverts back to the permanent shelving location after X
amount of days.  This would have to be overridden to stick until the item is
actually not being held and is checked in, and then go through the regular CART
routine, if any.
2) When triggering a hold, the hold would have to know which shelving location
is being used.  We could either define a default location that could be changed
to a select few locations (maybe a HOLDLOC table?), so the default could be
used without extra steps, OR even further, a default shelving location defined
for each desk (I know the desk feature is part of an upcoming Koha upgrade).

If staff don't want the public to know that the item is on a public hold pickup
shelf, the OPAC description could simply read "See staff for assistance".

Thoughts?  Is this doable?

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