[Koha-bugs] [Bug 24558] New: Catching old holds on check in

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=24558

            Bug ID: 24558
           Summary: Catching old holds on check in
 Change sponsored?: ---
           Product: Koha
           Version: master
          Hardware: All
                OS: All
            Status: NEW
          Severity: enhancement
          Priority: P5 - low
         Component: Hold requests
          Assignee: koha-bugs at lists.koha-community.org
          Reporter: cbrannon at cdalibrary.org
        QA Contact: testopia at bugs.koha-community.org
                CC: gmcharlt at gmail.com

Many libraries have public hold shelves, where holds that are waiting are on a
publicly accessible shelf where patrons can pick them up and check them out.

Sometimes these libraries have patrons that 'mistakenly' pick up the hold and
'forget' to check them out.

These items are then returned and the library checks them in, not know the
previous status.  The same hold is triggered, and the hold goes back out on the
shelf.

While we print the expiration date of the hold on the slip, not all staff
notice the date.

I would propose that if an expired hold, or a hold with an expiration shorter
than that assigned to ReservesMaxPickUpDelay is checked in, a message or alert
displays, to alert staff that this is an old hold.  They would still have all
the usual options with that hold, but would be alerted to its old status.

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