[Koha-bugs] [Bug 25748] New: When trying to tansfer an item with a hold on it options are confusing

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25748

            Bug ID: 25748
           Summary: When trying to tansfer an item with a hold on it
                    options are confusing
 Change sponsored?: ---
           Product: Koha
           Version: master
          Hardware: All
                OS: All
            Status: NEW
          Severity: enhancement
          Priority: P5 - low
         Component: Hold requests
          Assignee: koha-bugs at lists.koha-community.org
          Reporter: katrin.fischer at bsz-bw.de
        QA Contact: testopia at bugs.koha-community.org
                CC: andrew at bywatersolutions.com, gmcharlt at gmail.com,
                    kyle.m.hall at gmail.com

I have to confess, I had never seen these messages before, I just ran into it
trying to see if could reproduce the conditions from bug 25726.

Try: 
- Place a record level hold on a record with at least one item in your current
library
- Copy the item barcode of your current library
- Change your library
- Try to manually transfer the item to the homebranch library

This is what you should see:

Set reserve to waiting and transfer book to :   Waiting
Cancel reservation and then attempt transfer:   Cancel
Ignore and return to transfers:         Ignore

1) extra space after to and library name is missing. 
Also: We are not at the library and still the hold is set to "Waiting" instead
of "T". That means the patron will get a notice, but the item is not there yet.
The first option seems highly problematic. It can't be in a transport box in a
van and in the library at the same time?

2) reservation and reserve should all be 'hold' instead

>From a users perspective, I am not sure what option I should select. Actually I
think 'ignore' and returning the item normally would be best? But it's the last
option and ignore doesn't appear inviting.

Cancel might be accidentally clicked - I think the button should at least be
"Cancel hold" to stand out more.

Ignore could be "Don't transfer"

Waiting could be "Set waiting and transfer" - although that option maybe should
be removed or replaced.

Adding Andrew and Kyle as hold experts...

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