[Koha-bugs] [Bug 24083] Koha should support "seen" vs "unseen" renewals

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=24083

Katrin Fischer <katrin.fischer at bsz-bw.de> changed:

           What    |Removed                     |Added
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             Status|Signed Off                  |Failed QA

--- Comment #74 from Katrin Fischer <katrin.fischer at bsz-bw.de> ---
Done lots of successful testing, but getting stuck a bit at the mechanics of
this:

1) I turned on the unseen/seen renewals feature. My total allowed renewals are
5. Unseen 4. My checked out item in the OPAC now shows:

Renew ( 2 of 5 renewals remaining / 4 of 4 renewals left before the item must
be seen by the library )

In this case it's extra confusing because I have done renewals before the
feature was activated. 

Then I have renewed the item by checking it out again. It now reads:

Renew ( 1 of 5 renewals remaining / 4 of 4 renewals left before the item must
be seen by the library )

So it appears to have reset the renewals. But: If I renew the item in the OPAC
now, I get:

Renewed! Not renewable 

I feel like it's confusing to patrons that it says I have x renewals left, but
this number is smaller than the unseen renewals available. It would make sense
if the "seen" renewal reset the counter, but that doesn't appear to happen.

2) Checked my item in again and back out to reset all counters.

OPAC reads:  Renew ( 5 of 5 renewals remaining / 4 of 4 renewals left before
the item must be seen by the library )

Renew once in the OPAC.

Renew ( 4 of 5 renewals remaining / 3 of 4 renewals left before the item must
be seen by the library )

Renew using the renew tab in staff client:

( 3 of 5 renewals remaining / 4 of 4 renewals left before the item must be seen
by the library )

So this appears to have reset the "unseen" renewals, which I think is correct. 

My issue here is that I think it will be very confusing to the patrons, do they
have 3 or 4 renewals left now? (actually only 3, otherwise the item has to be
checked in and out again and everything will be reset.

Maybe we should just show the patrons how many more online renewals are
possible before they have to take the item to the library for renewal?

OR:
( 3 of 5 renewals remaining / 4 of 4 renewals left before the item must be seen
by the library )

Would change to the following, when the unseen renewals are higher than the
actual remaining ones:
( 3 of 5 renewals remaining ) 

AND:
( 4 of 5 renewals remaining / 2 of 2 renewals left before the item must be seen
by the library )

Could be:
( 2 online renewals remaining before the item must be seen by the library ) 


I guess besides the confusing display I wonder if the count of renewals should
be reset by a seen renewal?

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