[Koha-devel] availability of a reserved item

[Susan Bennett]

I know our patrons are confused by "available". We've had more then one
patron come in to pick up an item that the OPAC said was available only to
discover that the book was on the hold shelf for another patron an they
could not take it out. How about something like "not currently on shelf". We
try to give our patrons the best customer service possible so I'm for giving
them more complete information.

Susan Bennett
ILS System Administrator
Geauga County Public Library
440 286-6811 x 125
440 286-7419 FAX


On Wed, Oct 29, 2008 at 8:25 AM, Joshua Ferraro <jmf at liblime.com> wrote:

> On Wed, Oct 29, 2008 at 8:20 AM, Nicole Engard
> <nicole.engard at liblime.com> wrote:
> > I agree! It should say that it's not available or that it's on hold.
> > Seems like a bug - or a feature that was never implemented.
> Really? To me it's an issue of semantics -- what does 'available' mean
> in this context? For instance, it's available for hold right? That is,
> it's not lost, missing or withdrawn ...
>
> Do libraries want the exact status of the item to be visible to their
> patrons? Based on conversations I've had, there doesn't seem to be any
> consensus on what exactly the statuses should be called, and which of
> the statuses should display to patrons.
>
> Josh
>
> >
> > ---
> >
> > Nicole C. Engard
> > Open Source Evangelist, LibLime
> > (888) Koha ILS (564-2457) ext. 714
> > nce at liblime.com
> > AIM/Y!/Skype: nengard
> >
> > http://liblime.com
> > http://blogs.liblime.com/open-sesame/
> >
> >
> >
> > On Wed, Oct 29, 2008 at 6:39 AM, Paul POULAIN <paul.poulain at free.fr>
> wrote:
> >> Hello,
> >>
> >> If I don't mind, a book that has a hold on it is, in koha 3.0, displayed
> >> as "available" in OPAC.
> >> That sound strange, and a bug to me.
> >>
> >> Am I missing something, or does it have to be fixed ?
> >> --
> >> Paul POULAIN
> >> http://www.biblibre.com
> >> Expert en Logiciels Libres pour l'info-doc
> >> NOUVEAU TELEPHONE : 04 91 81 35 08
> >> _______________________________________________
> >> Koha-devel mailing list
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> >> http://lists.koha.org/mailman/listinfo/koha-devel
> >>
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> >
>
>
>
> --
> Joshua Ferraro                       SUPPORT FOR OPEN-SOURCE SOFTWARE
> CEO                         migration, training, maintenance, support
> LibLime                                Featuring Koha Open-Source ILS
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