[Koha-devel] Questions about waitingreserves.pl report in Circulation

[Liz Rea]

Developers:
We had a few questions about the waitingreserves.pl report. Of course  
the scenario is specific to our consortium but wanted to get your take  
on it.

1. The location displayed in the ACTION column when canceling a 'hold  
over' item is the item's home library; but often, there is a hold on  
the item for another library (not the home library). It is the next  
library in the holds queue that should display in this column, rather  
than the item home location.

2. Canceling the 'hold over' from waitingreserves.pl should trigger a  
transit prompt, instructing the staff person to send the item on to  
the hold library, if a hold exists on the item. This doesn't happen.  
Nothing happens when the 'hold over' is canceled. A staff person,  
seeing the information displayed in the ACTION column, would naturally  
assume that the item is to return to its home library. So, regardless  
of whether a hold exists, the 'hold over' canceled item is being  
returned home. We have found that a hold transit prompt will trigger  
if the canceled hold item is checked in after it is canceled. But this  
is a two-step process that we have not yet trained any of our  
libraries to perform, as we just discovered this issue. We are seeing  
lots of problems associated with this, since many hold items are being  
sent back to their home locations, instead of their next hold location.

Attached is a screen shot illustrating the issue. The cancel hold  
item, TWILIGHT, has a long hold list, but the instructions say to  
return the item to its home location, MCLOUTH. It should actually go  
to NORTONVILLE to fill the next hold on the list, as illustrated in  
the second screen shot, which is the transit prompt that only displays  
if the item is Checked In.

Is this an area where development will need to be sponsored, or is it  
a known issue/bug? I looked and was unable to find anything on it in  
bugzilla, so apologies if I missed it.

Thanks for your time and efforts and for putting out a great product

Liz Rea
NEKLS

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