[Koha-devel] Question about behavior of SIP AF Screen Message information

[Chris Cormack]

* Mike Monk (mmonk at envisionware.com) wrote: 

Hi Mike

> Our Company provides
> self service software and related products for libraries.  We are
> working with a customer where an unusual situation has occurred and
> need to understand whether the environment is representative of Koha
> typical behavior, a problem with a particular release or unique to
> this customer because it is not something we have seen with other
> systems nor have any of our Koha users reported problems.  We are
>attempting to help this Koha customer solve a problem.

What version of Koha are they running?

> The protocol document describes the use of the screen message (AF)
> field as text for display to a borrower, typically informative
> information related to blocks or other reasons why a patron cannot
> circulate an item.  We use AF information to set rules for access to
> computers and of course for self check out and we display the contents
> of the AF field to the borrower.  Often the text in AF is consistent
> for given conditions so that the contents are predictable.  
>
> In this customer's environment there are unique, manually created
> one-off messages that are obviously intended to be seen only by staff
> (circulation type information that is not appropriate for a patron to
> see) embedded in some very lengthy AF fields in the SIP response.  It
> appears that the field is continuously appended with patron-facing and
> staff-facing text, making the strings quite long and unpredictable.  
>
Do you know how they are creating these messages and what field they
are storing them in, in Koha?

Chris

> Any insight into this will be appreciated. 
> 
> Thanks 
> 
> Mike

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-- 
Chris Cormack
Catalyst IT Ltd.
+64 4 803 2238
PO Box 11-053, Manners St, Wellington 6142, New Zealand
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