[Koha-devel] Bugzilla component categories

[Chris Nighswonger]

On Wed, May 2, 2012 at 8:10 AM, Marcel de Rooy <M.de.Rooy at rijksmuseum.nl>wrote:

>
>  My question now is: Should we do something similar with the default
> Assignee per component? In practice, the current default assignees will
> (most of the time) not be working on reports entered by someone else.
> Having someone in the Assignee field who is not working on that report,
> could be a misleading signal for an unaware Bugzilla user. If the default
> assignee wants to be informed on reports of that category, moving him/her
> to the default CC list of that component would perhaps be better?
>

Like Owen, I try to address most label/card related bugs of which I am the
default assignee.

I am not convinced that blanking the default assignee would result in much
good. Probably a better move would be to encourage developers who decide to
work on a bug to do two things:

1. Click the "take" link next to the assignee field.
2. Set the status to "Assigned."

Probably any current confusion is due to one of two things:

1. Bugs currently being worked on, but the developer doing the work has
failed to do the two things mentioned above.
2. Lack of understanding on the "unaware Bugzilla user's" part which is
better remedied by becoming "aware" of how bugzilla works rather than
trying to build a better mouse trap.

If things were really this difficult, I suspect that Bugzilla would be
swamped with enhancement requests or out of business, one.

Kind Regards,
Chris
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