[Koha-bugs] [Bug 32499] HOLDPLACED email goes to patron branch rather than item branch

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=32499

--- Comment #7 from Katrin Fischer <katrin.fischer at bsz-bw.de> ---
(In reply to David Cook from comment #6)
> (In reply to Katrin Fischer from comment #5)
> > (In reply to David Cook from comment #3)
> > > (In reply to Katrin Fischer from comment #1)
> > > > What if there are multiple items from several branches?
> > > 
> > > I think one email goes out per item but interesting point
> > 
> > I think the idea about patron library is that one library can take care of
> > the hold process - seeing who needs to get contacted, what you might want to
> > recall (not quite there yet I think), etc. Sending to multiple does seem
> > more prone to create chaos.
> 
> But wouldn't the email be going to the library that holds the item, so
> they'd just need to be concerned about their own holdings? 

But if you have 10 libraries owning the same item, which can well happen with
popular ones, you will have 10 librarians potentially running to the shelf to
get it... doesn't seem very effective.

I was assuming the worst case: record level hold with multiple branches holding
it.

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