[Koha-bugs] [Bug 22456] Allow patrons to cancel their waiting holds

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=22456

--- Comment #77 from Lari Taskula <lari.taskula at hypernova.fi> ---
(In reply to Christopher Brannon from comment #76)
> Even if an undo was an option, it would have been for a limited time.  Yes,
> maybe we would have averted a phone call or annoying work, or an angry
> patron, but we get those anyway, and if they wait long enough, they will
> miss that window and still call.  I'm not saying I'm 100% against it, but a
> confirmation is their 2nd chance to fix a mistake.  We don't really offer
> undo's anywhere else.  Why should this be the exception?

I think anything that reduces manual work from librarians is worth considering.

> I think removing the button is a better option.

I'm fine with having the button stay as it is or get removed, or moving this
into a new Bug. As you said it seems out of scope. I appreciate that and it's
okay.

My intention was to share a possible scenario and an idea for enhancement but
not stop the Bug from moving forward because of it. It's not that huge deal for
me. Tomás has done great work with this Bug!

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