[Koha-bugs] [Bug 31028] Add 'Report a concern' feature for patrons to report concerns about catalog records

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=31028

--- Comment #235 from David Nind <david at davidnind.com> ---
Thanks Martin for addressing the items I raised!

I've retested and here are some more comments.

1. When submitting a concern on the OPAC, there is no acknowledgement message,
for example like when you report a problem or make a purchase suggestion (such
as, "Your catalog concern report was submitted.") - you are just returned to
the record.

2. Last comment/update is prepopulated into the update field without a hard
page refresh:
   2.1 Click on the Details action for a concern
   2.2 Add a comment in the update field and click on comment
   2.3 Click on the details action again for the same concern without
refreshing the page: note that the update field is populated with the last
comment made
   2.4 Click on another concern: same results as 2.3
   2.5 If you click away to another page (or a hard referesh - Shift +
Refresh), and then go back to the catalog concerns page this doesn't happen.

3. Permissions to manage concerns - I still can't get this to work using the
editcatalog permission: 
   3.1 I added the editcatalog permission + all tools to a staff user (Henry).
   3.2 When I go to access catalog concerns (either from 'Pending catalog
concerns' on the home page or from the cataloging home page), I get "You do not
have permission to access this page" and the login form. 
   3.3 Without the permission, I don't see 'Pending catalog concerns' on the
home page or "Catalog concerns" on the Cataloguing home page (as expected).
   3.4 I also gave all permissions except "Access to all librarian functions
(superlibrarian)" and I still get the same permission error as in 3.2.

4. Details of concerns listed on the record details page are now shown,
however:
   4.1 If resolved, can still add comments, and can also click on resolve again
(using the koha superlibrarian user).
   4.2 Whereas, in the Cataloging > Catalog concerns area, once you have
resolved the concern the only option you have is the "Comment" button.
   4.2 If you don't have permission, can see the details in modal window and
the Resolve and Comment buttons are displayed. When attempting to make a
comment or resolve, the modal sits there with the "spinner" on the button.

5. Reporting a catalog concern from the staff interface - display of help text:
   5.1 If the help text has a bulleted list, the bullets aren't shown (add some
lines to the help text, make them into a bulleted list, report a problem in the
staff interface for a record).

6. Notices sent using email (see [1] for how I set up to test):
   8.1 Acknowledgement, update, and resolved notifications come through
(acknowledgement messages cam straight through, but update and resolved came
through when I ran misc/cronjobs/process_message_queue.pl).
   8.2 The notify message to CatalogersEmail address didn't come through and is
not in the message queue.
   8.3 Messages come through as a single line without any line breaks. Does the
notice need HTML tags for this? See [2] for examples of what was received.
   8.4 Only the 'Catalog concern updated' and 'Catalog concern resolved;
notices were displayed under the patron's record of notices - the
acknowledgement notice wasn't listed.

7. Setting CatalogerEmails - wrong name in test plan for patch 'Add email
notification of cataloguers on submissions' (CataloguerEmails should be
CatalogerEmails.

8. List of concerns - should it default to only displaying the unresolved
concerns? Otherwise, the list could get quite long... Maybe this should be a
separate bug if considered an issue, as I noticed that this is the same pattern
used for OPAC problem reports and AllowCheckoutNotes.

[1] Set up for testing notifications using Gmail when using KTD. Add this to
/etc/koha/sites/kohadev/koha-conf.xml, setup an App password for your Gmail
account, add the details as indicated, and add your Gmail address as the email
for a patron(s) used in testing:

<smtp_server>
    <host>smtp.gmail.com</host>
    <port>587</port>
    <timeout>5</timeout>
    <ssl_mode>STARTTLS</ssl_mode>
    <user_name>YOURGMAILADDRESS</user_name>
    <password>YOURAPPPASSWORD/password>
    <debug>1</debug>
 </smtp_server>

[2] Text of email messages - came through as a single line:

Acknowledgement:

Dear koha (42), Thankyou for your report concerning Lady Susan ; The Watsons ;
Sanditon / . You reported: **Describe the concern** A clear and concise
description of what the concern is. **To Reproduce** Steps to reproduce the
behavior: 1. Go to '...' 2. Click on '....' 3. Scroll down to '....' 4. See
error **Expected behavior** A clear and concise description of what you
expected to happen. Thankyou 

Update:

Dear koha (42), The library has added an update to the concern you reported
against Lady Susan ; The Watsons ; Sanditon / . The following comment was left:
Send an update Thankyou 

Resolved:

Dear koha (42), The library has now marked your concern with Lady Susan ; The
Watsons ; Sanditon / as resolved. The following comment was left: This is now
fixed! Thankyou

-- 
You are receiving this mail because:
You are watching all bug changes.