[Koha-bugs] [Bug 31998] New: Overdue print notice cron issue (owning library vs issuing library)

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=31998

            Bug ID: 31998
           Summary: Overdue print notice cron issue (owning library vs
                    issuing library)
 Change sponsored?: ---
           Product: Koha
           Version: 21.11
          Hardware: All
                OS: All
            Status: NEW
          Severity: normal
          Priority: P5 - low
         Component: Notices
          Assignee: koha-bugs at lists.koha-community.org
          Reporter: laura at bywatersolutions.com
        QA Contact: testopia at bugs.koha-community.org

Overdue notices are currently sent to the patron’s home library, not the owning
or issuing library. The problem is the letter template used is based on either
the owning or the issuing library (based on the cronjob option --frombranch).
That means if a Library A patron has an overdue checked out/owned by Library B,
then Library A will receive a print notice formatted with Library B’s template.

To resolve this we can do one of two things:
A) Add an option to format the notice using the template from the patron’s home
library

B) Add an option to send notices for print to the patron’s home library, but to
the owning/checkout library

(A) is a simpler solution, though (B) may be wanted by library systems that are
more “independent” and don’t want to mail notices for overdues at other
libraries.

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