[Koha-bugs] [Bug 33814] New: HOLD notices for email and sms do not enqueue even if enabled

[bugzilla-daemon at bugs.koha-community.org]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=33814

            Bug ID: 33814
           Summary: HOLD notices for email and sms do not enqueue even if
                    enabled
 Change sponsored?: ---
           Product: Koha
           Version: master
          Hardware: All
                OS: All
            Status: NEW
          Severity: major
          Priority: P5 - low
         Component: Notices
          Assignee: koha-bugs at lists.koha-community.org
          Reporter: emily.lamancusa at montgomerycountymd.gov
        QA Contact: testopia at bugs.koha-community.org

I'm marking this Major because of the impact on customer service, but if Normal
would be more appropriate feel free to adjust.

I'm seeing this bug in 22.11.04 and in master: when a hold is set to Waiting,
only the print notice for "hold waiting" is enqueued on the patron's account,
even if the patron has email and/or SMS notices for waiting holds enabled on
their account. Unless this is a display error in the patron notices tab (not
sure how likely that is or how to test for that in a test environment), this
would mean that the patron has no way of being notified when their hold is
ready for pickup.

To reproduce:
1. Edit a patron's Messaging Preferences to enable email/SMS notices for "Hold
Filled"
2. Place a hold for that patron
3. Check in an item to fill the hold
4. Go to the patron's account and click the Notices tab
Note that an enqueued print notice appears in the patron's notices table for
the available hold, but there is no email or SMS notice listed.

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