https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20844 Bug ID: 20844 Summary: Reset a hold when it is missing after allocation Change sponsored?: --- Product: Koha Version: unspecified Hardware: All OS: All Status: NEW Severity: enhancement Priority: P5 - low Component: Hold requests Assignee: koha-bugs@lists.koha-community.org Reporter: hughr@brimbank.vic.gov.au QA Contact: testopia@bugs.koha-community.org CC: gmcharlt@gmail.com There currently is no simple way to 'deallocate' a hold if it has gone missing after it is allocated to a patron but before they collect it. This enhancement would work as follows: 1. item is allocated 2. item cannot be located when patron tries to collect it 3. staff member marks item as Lost 4. if hold was originally a bib-level hold, hold reverts from being specific to the missing item, back to a bib-level hold with priority 1. 5. if hold was originally item-level, staff member gets an alert asking whether to cancel or retain the hold 6. (optionally?) a 'lost hold' notice is queued to be sent to the patron This bug is related to the original description of https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19287#c32 and also to https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=15679 To do it properly, it may require a couple of new settings, something like: LostBibLevelHoldsRevert SendLostHoldNotices -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.