https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20460 Martha Fuerst <mfuerst@hmcpl.org> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |mfuerst@hmcpl.org --- Comment #2 from Martha Fuerst <mfuerst@hmcpl.org> --- I'm not sure why edit - change password doesn't unlock the account, but it should. My understanding is that it should work regardless of whichever path Staff take. That being said, some sort of communication to the staff member looking at the patron's account to notify them that the account is locked would be awesome for customer service. -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.