https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=29923 Juliet Heltibridle <jheltibridle@rcplib.org> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |jheltibridle@rcplib.org --- Comment #2 from Juliet Heltibridle <jheltibridle@rcplib.org> --- It would be helpful to our library to be able to choose how refunds apply. We would like lost items to be refunded to the account only if the charge hasn't already been written off, canceled, or paid. So long overdue items that are returned without having been cleared up by staff or patrons first are the only ones refunded (and the patron is returned to a zero balance). -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.