https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=34972 Bug ID: 34972 Summary: Canceling a waiting hold from the holds over tab can make the next hold unfillable Change sponsored?: --- Product: Koha Version: master Hardware: All OS: All Status: NEW Severity: major Priority: P5 - low Component: Hold requests Assignee: koha-bugs@lists.koha-community.org Reporter: emily.lamancusa@montgomerycountymd.gov QA Contact: testopia@bugs.koha-community.org CC: gmcharlt@gmail.com When a staff member cancels a hold by clicking the button in the "holds waiting over 10 days" report, Koha incompletely attempts to assign that item to the next matching hold. Koha assigns the itemnumber to the hold, but does *not* set found status of the hold. Instead, it prompts the staff member, "Please retain this item and check it in to process the hold." This causes a few problems: - The itemnumber is immediately assigned to the hold without an opportunity for staff input, even if HoldsAutoFill is disabled. - If the staff member does not check in the book afterward (whether intentionally or through human error), it leaves the hold in an invalid state: it is tied to the itemnumber, but it is neither "found" nor an item-level hold. - Since the itemnumber is assigned, other items can't fill the hold. However, since the "found" field was never set, the option to "revert waiting status" or "revert transit status" isn't available. Essentially, a bib-level hold is suddenly behaving like an item-level hold, with no way for staff to identify or fix the issue. This is especially a problem if the item is missing from the holds shelf for some reason, and the staff member cancels the waiting hold first and then marks the item "lost". This makes the next-in-line hold unfillable unless the item is found. -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.