https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=42841 Bug ID: 42841 Summary: Blocked hold request doesn't tell you that the patron already has it on hold Initiative type: --- Sponsorship --- status: Product: Koha Version: Main Hardware: All OS: All Status: NEW Severity: enhancement Priority: P5 - low Component: Hold requests Assignee: koha-bugs@lists.koha-community.org Reporter: cbrannon@cdalibrary.org QA Contact: testopia@bugs.koha-community.org CC: gmcharlt@gmail.com, lisette@bywatersolutions.com, tomascohen@gmail.com Target Milestone: --- I watched a clerk and director go around and around with a hold request they were trying to place for a patron. Both items in the record were marked in red, and there was a message at the top of the hold request page that said there are no items available, but they were looking at the items, and there was nothing glaring as to why they couldn't place the hold. After several minutes, they realized that the patron already had a hold on the item. The message at the top of the screen needs to be much less vague and say that this patron already has a hold on it. It should not give a generic reason. It should be specific. That would be helpful in so many ways. -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.