https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=28593 --- Comment #4 from hebah@bywatersolutions.com --- I was able, post 28271, to have this happen. Sort of. MarkLostItemsAsReturned has to exclude both when marking as claims return AND from items tab, and ClaimReturnChargeFee has to be set to Ask (I think - it was set that way already in my testing). 1. Mark checked out item as claim return, no charge. 2. See it's still on patron account. 3. From the item record, make the claim returned item Lost (or any other non-claim return lost status). 4. Go back to patron account and see item has been billed as lost like normal, claim return is still unresolved. Not a perfect metric and frankly doesn't really match with common MarkLostItemsAsReturned/ClaimReturnChargeFee settings for libraries that use claims return as customer service tool. Definitely more ideal to have third pref for claim return resolution tied to adding lost fee to account after grace period, since this is effectively a resolution of the CR status not addressed neatly without also touching the claim returns themselves. -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.