https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=23621 Bug ID: 23621 Summary: Apply holds circulation rules at branch level, not system level. Change sponsored?: --- Product: Koha Version: 18.11 Hardware: All OS: All Status: NEW Severity: enhancement Priority: P5 - low Component: Hold requests Assignee: koha-bugs@lists.koha-community.org Reporter: niamh.walker-headon@it-tallaght.ie QA Contact: testopia@bugs.koha-community.org CC: gmcharlt@gmail.com Currently patrons are not able to place requests on items from the OPAC when the title they wish to request has another item attached which is not holdable. The item that is “not holdable” is an available item, so, as far as the system is concerned there is an available item on the shelves and it does not allow the request to proceed. The circulation rules are not applied at the branch level but at the system level. Therefore, if an item from branch A is holdable and from branch B is not, the branch a patron can’t place a hold on the branch a item, eventhough the branch b item is not holdable. . The circulation rules for holds should able to be applied at the branch level, rather that at the entire system level. At the moment if items for more than one branch are attached to a bibliographic record and the system preference set to deny a hold if the item is available, the system will not allow a patron to place a hold at branch A if there is an available item at branch B even if holds are not allowed on the second branch in the circulation rules. In addition if I have the title on loan from branch B and return it the system tries to fill the hold for branch A with the item from branch B. We need to be able to enable ability of patrons to place a hold on a title that has a mixture branches, locations and collections, some of which are not holdable e.g. short loan and reference items, special collections and multiple formats. Holds are being incorrectly filled, and patrons can’t place holds on items at their home branch if it is available at another. Without this change, the patron is turned away from getting the book required leaving an unsatisfied customer. The customer may leave it at that (which negatively affects our feedback in relation to high demand items and customer service), or approach library staff who will have to either override the system in order to place the hold or temporarily check out the short loan item until the request is made. This in turn takes up more staff time and creates issues and confusion re holds. Dissatisfied customers, poor collection development based on patron demands and inefficient use of staff time are also caused by this. -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.