https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=41809 --- Comment #12 from Benjamin Daeuber <bdaeuber@cityoffargo.com> --- (In reply to Andrew Fuerste-Henry from comment #11)
(In reply to Benjamin Daeuber from comment #10)
(In reply to Andrew Fuerste-Henry from comment #9)
This change will disrupt libraries' reporting of how many holds they fill over time. The patron's hold is moved to the old_reserves table with found='W', giving the impression that the hold was cancelled without the patron ever receiving an item. But in fact this hold was fulfilled, just not with the waiting item.
I really don't know if it was fulfilled. The title was checked out, yes, but not through the holds process. That hold still needed to be handled by a staff person a second time, for one. I'm asking around here, but I tend to lean towards this hold being cancelled, not filled.
The circ rule controlling this behavior is worded "Fill other record level holds on record at checkout." The current behavior, before these patches, is for the hold to be marked filled when another eligible item from the same bib is checked out. The ability to cancel the hold rather than filling it could be a reasonable change, but would need to be optional.
This makes sense. It's certainly not an issue that matters enough to me to hold up a fix for this problem. This is a problem with an outsized service impact and a very small statistical impact so I think either way is fine. -- You are receiving this mail because: You are watching all bug changes.