[Bug 34255] New: Add an enquiry/request/workflow management module
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=34255 Bug ID: 34255 Summary: Add an enquiry/request/workflow management module Change sponsored?: --- Product: Koha Version: master Hardware: All OS: All Status: NEW Severity: new feature Priority: P5 - low Component: Staff interface Assignee: koha-bugs@lists.koha-community.org Reporter: martin.renvoize@ptfs-europe.com QA Contact: testopia@bugs.koha-community.org CC: gmcharlt@gmail.com Depends on: 33105, 31028 We have a number of different ways to create what boils down to a simple enquiry in Koha.. OPAC Problem reports, Catalogue concerns, Purchase suggestions and the upcoming Vendor issues. It would be great to have a central module for managing all these different enquiry/ticket types, with jump out points to the various different workflows for working those enquiries through to a resolution. Referenced Bugs: https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=31028 [Bug 31028] Add 'Report a concern' feature for patrons to report concerns about catalog records https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=33105 [Bug 33105] Add vendor issues -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=34255 Katrin Fischer <katrin.fischer@bsz-bw.de> changed: What |Removed |Added ---------------------------------------------------------------------------- Depends on|33105, 31028 |4461 Referenced Bugs: https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=4461 [Bug 4461] Add a context-sensitive report a problem process https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=31028 [Bug 31028] Add 'Report a concern' feature for patrons to report concerns about catalog records https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=33105 [Bug 33105] Add vendor issues -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=34255 Katrin Fischer <katrin.fischer@bsz-bw.de> changed: What |Removed |Added ---------------------------------------------------------------------------- Depends on| |33105, 31028 Referenced Bugs: https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=31028 [Bug 31028] Add 'Report a concern' feature for patrons to report concerns about catalog records https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=33105 [Bug 33105] Add vendor issues -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=34255 Martin Renvoize <martin.renvoize@ptfs-europe.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Depends on| |34324 Referenced Bugs: https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=34324 [Bug 34324] Merge OPACProblemReport and CatalogConcern functions -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=34255 Martin Renvoize <martin.renvoize@ptfs-europe.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Depends on|4461, 31028 | Referenced Bugs: https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=4461 [Bug 4461] Add a context-sensitive report a problem process https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=31028 [Bug 31028] Add 'Report a concern' feature for patrons to report concerns about catalog records -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=34255 --- Comment #1 from Martin Renvoize <martin.renvoize@ptfs-europe.com> --- *** Bug 25215 has been marked as a duplicate of this bug. *** -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=34255 Sally <sally.healey@cheshiresharedservices.gov.uk> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |sally.healey@cheshireshared | |services.gov.uk -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=34255 Jessie Zairo <jzairo@bywatersolutions.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |jonathan.field@ptfs-europe. | |com, | |jzairo@bywatersolutions.com | |, | |kelly@bywatersolutions.com -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=34255 --- Comment #2 from Jessie Zairo <jzairo@bywatersolutions.com> --- +1 This would be great for managing alerts with orders in acquisitions and notifications for keeping track of what needs renewing, canceling, follow-up, etc. in the ERM module. -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=34255 Bug 34255 depends on bug 33105, which changed state. Bug 33105 Summary: Add vendor issues https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=33105 What |Removed |Added ---------------------------------------------------------------------------- Status|Needs documenting |RESOLVED Resolution|--- |FIXED -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=34255 Martin Renvoize <martin.renvoize@ptfs-europe.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Depends on| |35615 Referenced Bugs: https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=35615 [Bug 35615] Merge AllowCheckoutNotes and CatalogConcern functions -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=34255 Martin Renvoize <martin.renvoize@ptfs-europe.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Depends on| |32435 Referenced Bugs: https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=32435 [Bug 32435] Add resolution types to catalog concerns -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=34255 Martin Renvoize <martin.renvoize@ptfs-europe.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Depends on| |35657 Referenced Bugs: https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=35657 [Bug 35657] Add ability to assign tickets to librarians for catalog concerns -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=34255 Martin Renvoize <martin.renvoize@ptfs-europe.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Depends on|32435 | Referenced Bugs: https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=32435 [Bug 32435] Add resolution types to catalog concerns -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=34255 --- Comment #3 from Martin Renvoize <martin.renvoize@ptfs-europe.com> --- We're certainly keeping that in mind with the Acquisitions work we're doing at the moment. Exposing some workflows there in our proof of concept work. -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=34255 Martin Renvoize <martin.renvoize@ptfs-europe.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |matt.blenkinsop@ptfs-europe | |.com -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=34255 Lisette Scheer <lisette.scheer@bywatersolutions.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |lisette.scheer@bywatersolut | |ions.com -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=34255 Martin Renvoize <martin.renvoize@ptfs-europe.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Depends on| |36612 Referenced Bugs: https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=36612 [Bug 36612] The public tickets endpoint needs public fields list -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=34255 Martin Renvoize <martin.renvoize@ptfs-europe.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Depends on| |32436 Referenced Bugs: https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=32436 [Bug 32436] Add 'quick replies' to catalog concerns -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=34255 Martin Renvoize <martin.renvoize@ptfs-europe.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Depends on| |36759 Referenced Bugs: https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=36759 [Bug 36759] We should add a shortcut for assigning a ticket to yourself -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=34255 Martin Renvoize <martin.renvoize@ptfs-europe.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Depends on| |36758 Referenced Bugs: https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=36758 [Bug 36758] We should notify an assignee when they are assigned a ticket -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=34255 Martin Renvoize <martin.renvoize@ptfs-europe.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Depends on| |36801 Referenced Bugs: https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=36801 [Bug 36801] Allow un-resolving of a catalog concern -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=34255 Martin Renvoize <martin.renvoize@ptfs-europe.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Depends on| |36802 Referenced Bugs: https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=36802 [Bug 36802] Add 'status flow' configuration options to catalog concerns -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=34255 Bug 34255 depends on bug 35657, which changed state. Bug 35657 Summary: Add ability to assign tickets to librarians for catalog concerns https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=35657 What |Removed |Added ---------------------------------------------------------------------------- Status|Needs documenting |RESOLVED Resolution|--- |FIXED -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=34255 Bug 34255 depends on bug 36758, which changed state. Bug 36758 Summary: We should notify an assignee when they are assigned a ticket https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=36758 What |Removed |Added ---------------------------------------------------------------------------- Status|Needs documenting |RESOLVED Resolution|--- |FIXED -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
participants (1)
-
bugzilla-daemon＠bugs.koha-community.org