[Bug 18986] New: High Hold Items with Decreased Loan Period Can' t Be Checked-Out with Self-Check
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18986 Bug ID: 18986 Summary: High Hold Items with Decreased Loan Period Can't Be Checked-Out with Self-Check Change sponsored?: --- Product: Koha Version: 16.11 Hardware: All OS: All Status: NEW Severity: normal Priority: P5 - low Component: Self checkout Assignee: koha-bugs@lists.koha-community.org Reporter: cslone@camdencountylibrary.org QA Contact: testopia@bugs.koha-community.org Scenario: A patron has an item with a high number of holds ready for pickup. They come to their library get the item and use the SCO to try to borrow it. When they scan the item they are given the message: Item cannot be checked out. Sorry, this item cannot be checked out at this station. Please see a member of the library staff. Additionally, if they don’t notice the message and scan another item, they are returned their account summary/the check-out screen with neither item checked out to the patron. At best this creates a scenario where there's an inconvenient extra step that the patron has to take in order to get their item. At worst, it can lead to the patron inadvertently taking two items with them that have not been checked-out. For the item that is on hold this can lead to further confusion when the it is returned (Koha will indicate that the item must go back on the hold shelf for the patron that just returned it) or when holds are cleared from the shelf (the item will be listed there but won’t be found). To replicate: 1.) In system preferences, go to Circulation preferences->Holds Policy. 2.) There are five preferences grouped together for decreaseLoanHighHolds, make sure to set the first drop down to Enable and enter the reduced loan period and the number of holds that will trigger the reduction (you can configure the other options as desired). 3.) Place a hold on an item with a patron you can use at self-check and place enough additional holds on the item with other accounts in order to trigger the decreased loan period according to your preferences. 4.) Check-in an item from the record with the holds and confirm the hold for the patron. 5.) Log into self-check with this patron and attempt to check-out the item. 6.) You will be taken to the error message. 7.) Scan the barcode again, you'll be returned to the SCO screen. -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18986 Christopher Brannon <cbrannon@cdalibrary.org> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |cbrannon@cdalibrary.org Severity|normal |major Priority|P5 - low |P1 - high Version|16.11 |master --- Comment #1 from Christopher Brannon <cbrannon@cdalibrary.org> --- This is a huge inconvenience to patrons. This should be addressed. These items will check out through SIP, but with Koha's SCO module. -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18986 George Williams (NEKLS) <george@nekls.org> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |bugzilla@koha-us.org, | |george@nekls.org -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18986 keranisak081321 <thenarant@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |thenarant@gmail.com --- Comment #2 from keranisak081321 <thenarant@gmail.com> --- Created attachment 105864 --> https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=105864&action=edit Asu -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18986 keranisak081321 <thenarant@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #105864|0 |1 is obsolete| | --- Comment #3 from keranisak081321 <thenarant@gmail.com> --- Created attachment 105865 --> https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=105865&action=edit Oalah Asu -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18986 --- Comment #4 from keranisak081321 <thenarant@gmail.com> --- Created attachment 105867 --> https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=105867&action=edit Asu -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18986 Martin Renvoize <martin.renvoize@ptfs-europe.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |martin.renvoize@ptfs-europe | |.com --- Comment #5 from Martin Renvoize <martin.renvoize@ptfs-europe.com> --- I believe this may have been another manifestation of bug 26301.. can we varify whether this is still a problem on current master? -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18986 Martin Renvoize <martin.renvoize@ptfs-europe.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Severity|major |normal -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18986 Martin Renvoize <martin.renvoize@ptfs-europe.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |andrew@bywatersolutions.com -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18986 Kalle Karlsson <kalle@imcode.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |kalle@imcode.com --- Comment #6 from Kalle Karlsson <kalle@imcode.com> --- (In reply to Martin Renvoize from comment #5)
I believe this may have been another manifestation of bug 26301.. can we varify whether this is still a problem on current master?
It is still an issue for our clients atleast. Haven't found a workaround to it. -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18986 Magnus Enger <magnus@libriotech.no> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |magnus@libriotech.no --- Comment #7 from Magnus Enger <magnus@libriotech.no> --- (In reply to Kalle Karlsson from comment #6)
(In reply to Martin Renvoize from comment #5)
I believe this may have been another manifestation of bug 26301.. can we varify whether this is still a problem on current master?
It is still an issue for our clients atleast. Haven't found a workaround to it.
What versions? -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18986 --- Comment #8 from Kalle Karlsson <kalle@imcode.com> --- (In reply to Magnus Enger from comment #7)
(In reply to Kalle Karlsson from comment #6)
(In reply to Martin Renvoize from comment #5)
I believe this may have been another manifestation of bug 26301.. can we varify whether this is still a problem on current master?
It is still an issue for our clients atleast. Haven't found a workaround to it.
What versions?
20.11 and 21.11 from the ones that have reported the issue. -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18986 --- Comment #9 from Andrew Fuerste-Henry <andrew@bywatersolutions.com> --- Still valid in 24.11 and current main -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=18986 --- Comment #10 from Christopher Brannon <cbrannon@cdalibrary.org> --- 24.11 for sure. We have libraries running into this issue more and more as holds are placed on more popular/newer items. I am watching patrons get frustrated, not know what they are doing wrong. The SCO isn't revealing enough about this, and frankly, it is ridiculous that they are being stopped and not even given an option to accept the reduced loan period. A few things need to be addressed: 1) The SCO is very generic about the problem - this leaves the patron feeling dumb. 2) The SCO needs to stop the patron in their tracks with a pop-up message or modal. 3) The SCO needs to either a) give the option to accept the reduced loan period just like any other SIP self check or b) give the admin the ability the options to loan without warning, loan and highlight the adjusted loan on the issues table, or continue with the current behavior and block the transaction with a clear explanation. -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
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