[Bug 33534] New: catalog New record An error has occurred! Error 500
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=33534 Bug ID: 33534 Summary: catalog New record An error has occurred! Error 500 Change sponsored?: --- Product: Koha Version: 22.11 Hardware: PC OS: Linux Status: NEW Severity: major Priority: P5 - low Component: Cataloging Assignee: koha-bugs@lists.koha-community.org Reporter: jenni.neenan@defence.gov.au QA Contact: testopia@bugs.koha-community.org CC: m.de.rooy@rijksmuseum.nl I had just logged in to Koha ready to begin work. While cataloguing a new item, I tried to search for an item using Z39.50 protocol and received the following: An error has occurred! Error 500. I then tried to open a "New record" to add the item manually and received the same message. When I search for an item I can locate resources already added to our catalogue, however when I try to open the record to edit it I received again: An error has occurred! Error 500" However, I can access the new item feature on another PC. I am also able to conduct a search using Z39.50. How can I gain access to the full cataloguing module again on our master PC. Can someone help me to determine what has gone wrong and suggest a solution? Your assistance in this issue is much appreciated. Thank-you. Jenni -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=33534 --- Comment #1 from Jen <jenni.neenan@defence.gov.au> --- Follow up from last report, now I am unable to access an item record for editing on the other library PC. -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=33534 Katrin Fischer <katrin.fischer@bsz-bw.de> changed: What |Removed |Added ---------------------------------------------------------------------------- Resolution|--- |INVALID Status|NEW |RESOLVED --- Comment #2 from Katrin Fischer <katrin.fischer@bsz-bw.de> --- Hi Jen, Bugzilla is only for bugs and enhancement requests, but your problem sounds like a support issue and is therefore better suited for the mailing list or IRC chat. See: https://koha-community.org/support/community-support/ Please make sure you include your exact Koha version and as much information about the bug as you can. If you made any changes to the frameworks or other configuration settings? Did it work before or is this a new installation? The first thing you should do is check the logs on the server for more information if you can. The Plack error log is likely to tell you more about why the error is occurring. -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=33534 Jen <jenni.neenan@defence.gov.au> changed: What |Removed |Added ---------------------------------------------------------------------------- Ever confirmed|1 |0 Status|RESOLVED |UNCONFIRMED Resolution|INVALID |--- --- Comment #3 from Jen <jenni.neenan@defence.gov.au> --- Hi Katrin, Sorry but I don't understand where I am supposed to post the issue to receive support. Is there an email address I can use? I have located the community support page but am unsure how to use it. I am not an IT person, I am a librarian and manager of a small library so have limited IT support. Your help in this matter is greatly appreciated. Kind regards, Jenni -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=33534 --- Comment #4 from Katrin Fischer <katrin.fischer@bsz-bw.de> --- If you sign up to the mailing list with the link below, you can send your questions to the wider community - many more people will read it and be able to help you: lists.katipo.co.nz/mailman/listinfo/koha There is also a chat where you can get in touch with devs and librarians working on Koha: https://koha-community.org/get-involved/irc/ -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=33534 David Cook <dcook@prosentient.com.au> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |dcook@prosentient.com.au --- Comment #5 from David Cook <dcook@prosentient.com.au> --- (In reply to Jen from comment #3)
Hi Katrin,
Sorry but I don't understand where I am supposed to post the issue to receive support. Is there an email address I can use? I have located the community support page but am unsure how to use it. I am not an IT person, I am a librarian and manager of a small library so have limited IT support. Your help in this matter is greatly appreciated.
Kind regards,
Jenni
Hi Jenni, As Katrin said, if you go to https://koha-community.org/support/koha-mailing-lists/ and click on "Join the mailing list", you can send out emails to the global Koha community. If you go to https://koha-community.org/get-involved/irc/ and click "connect directly to the Koha channel through your browser" you can also chat in real time. I'm in the same timezone as you, so I could give you some advice. -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=33534 --- Comment #6 from Jen <jenni.neenan@defence.gov.au> --- Thanks, David. i have just access the IRC but am unsure how to create a chat. I'll watch a video and hopefully can add my issue soon. Jen -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=33534 --- Comment #7 from David Cook <dcook@prosentient.com.au> --- (In reply to Jen from comment #6)
Thanks, David. i have just access the IRC but am unsure how to create a chat. I'll watch a video and hopefully can add my issue soon.
Jen
I take it that you're "Jennee" on IRC? I'm dcook. After you hit the "Connect" button and it says "Welcome to #koha this channel is for discussion of the Koha project and software", you can start chatting. -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=33534 Kelly McElligott <kelly@bywatersolutions.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |kelly@bywatersolutions.com -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=33534 Martin Renvoize <martin.renvoize@ptfs-europe.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |martin.renvoize@ptfs-europe | |.com Status|UNCONFIRMED |RESOLVED Resolution|--- |MOVED --- Comment #8 from Martin Renvoize <martin.renvoize@ptfs-europe.com> --- Moved to chat support -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=33534 ai <ouchkataicha@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |ouchkataicha@gmail.com -- You are receiving this mail because: You are watching all bug changes.
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