[Bug 31998] New: Overdue print notice cron issue (owning library vs issuing library)
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=31998 Bug ID: 31998 Summary: Overdue print notice cron issue (owning library vs issuing library) Change sponsored?: --- Product: Koha Version: 21.11 Hardware: All OS: All Status: NEW Severity: normal Priority: P5 - low Component: Notices Assignee: koha-bugs@lists.koha-community.org Reporter: laura@bywatersolutions.com QA Contact: testopia@bugs.koha-community.org Overdue notices are currently sent to the patron’s home library, not the owning or issuing library. The problem is the letter template used is based on either the owning or the issuing library (based on the cronjob option --frombranch). That means if a Library A patron has an overdue checked out/owned by Library B, then Library A will receive a print notice formatted with Library B’s template. To resolve this we can do one of two things: A) Add an option to format the notice using the template from the patron’s home library B) Add an option to send notices for print to the patron’s home library, but to the owning/checkout library (A) is a simpler solution, though (B) may be wanted by library systems that are more “independent” and don’t want to mail notices for overdues at other libraries. -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=31998 Laura O'Neil <laura@bywatersolutions.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |laura@bywatersolutions.com -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=31998 hebah@bywatersolutions.com changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |hebah@bywatersolutions.com -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=31998 Katrin Fischer <katrin.fischer@bsz-bw.de> changed: What |Removed |Added ---------------------------------------------------------------------------- See Also| |https://bugs.koha-community | |.org/bugzilla3/show_bug.cgi | |?id=31991 --- Comment #1 from Katrin Fischer <katrin.fischer@bsz-bw.de> --- We had a similar issue with the email, just linking the 2 in case there is some similarity. -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=31998 --- Comment #2 from Katrin Fischer <katrin.fischer@bsz-bw.de> --- Laura, can you please clarify: * Is the wrong notice template used? * Is the email sent to the wrong library? (and is this the CC, the one for users without email or some other mail?) -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=31998 Lucas Gass <lucas@bywatersolutions.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |lucas@bywatersolutions.com -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=31998 Catrina Berka <catrina@bywatersolutions.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |catrina@bywatersolutions.co | |m -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=31998 Alex Carver <alex@rcls.org> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |alex@rcls.org --- Comment #3 from Alex Carver <alex@rcls.org> --- Commenting here to +1 an enhancement of this type. For my system, the problem is that some of our libraries are fine free and others are not. We determine fines by issuing library and not home library. Because Overdue notices are gathered by patron Home Library, it's not always their rules that the item was checked out under. If there are fines and fees, they may well be fines and fees from the issuing library. Overdue notices and the associated fines are connected, so fine free libraries may not be comfortable communicating fines and fees that they are not asking for and have no connection to. -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=31998 Esther Melander <esther.melander@bywatersolutions.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |esther.melander@bywatersolu | |tions.com -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=31998 Joel Sasse <jsasse@plumcreeklibrary.net> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |jsasse@plumcreeklibrary.net -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=31998 Danielle <dmeininger591@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |dmeininger591@gmail.com -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=31998 Andrew Fuerste-Henry <andrew@bywatersolutions.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |andrew@bywatersolutions.com Summary|Overdue print notice cron |gather_print_notices can |issue (owning library vs |only split notices based on |issuing library) |patron home library --- Comment #4 from Andrew Fuerste-Henry <andrew@bywatersolutions.com> --- The issue here is that the overdue_notices cron is more flexible than the gather_print_notices cron. Overdue_notices can be grouped by item home library, issuing library, or patron home library. Gather_print can only be grouped by patron home library. If overdues are grouped by patron home library, everything matches up and the correct library gets the correct print notices to print and send. If overdues are grouped by item home library or issuing library, the overdues cron uses the correct template and includes the correct wording, but then gather_print gives that notice to the wrong library to print and send. Currently, once a message is generated and in the message_queue it no longer has a link to a specific checkout or item that could be used to code out more options in how messages get split between libraries. We could resolve that by adding a branch column to message_queue that records the branch used when generating the message. -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
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