[Bug 25215] New: 'Report a problem' could be enhanced to become a generic 'Inquiry management' process.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25215 Bug ID: 25215 Summary: 'Report a problem' could be enhanced to become a generic 'Inquiry management' process. Change sponsored?: --- Product: Koha Version: master Hardware: All OS: All Status: NEW Severity: enhancement Priority: P5 - low Component: OPAC Assignee: oleonard@myacpl.org Reporter: martin.renvoize@ptfs-europe.com QA Contact: testopia@bugs.koha-community.org CC: oleonard@myacpl.org, testopia@bugs.koha-community.org Depends on: 4461, 25213, 25214 With bug 4461 we introduce a mechanism for patrons to report issues with the OPAC and for staff to manage the progress of such inquiries through various status's. We could generalize the code used to allow for other types of inquiries from patrons. Referenced Bugs: https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=4461 [Bug 4461] Context-sensitive report a problem screen https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25213 [Bug 25213] It would be beneficial to be able to notify the patron of a resolution https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25214 [Bug 25214] It would be beneficial for patrons to be able to see their OPAC problem reports -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25215 Martin Renvoize <martin.renvoize@ptfs-europe.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Depends on|25214 | Referenced Bugs: https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25214 [Bug 25214] It would be beneficial for patrons to be able to see their OPAC problem reports -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25215 Martin Renvoize <martin.renvoize@ptfs-europe.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Depends on|25213 | Referenced Bugs: https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25213 [Bug 25213] It would be beneficial to be able to notify the patron of a resolution -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25215 Bug 25215 depends on bug 4461, which changed state. Bug 4461 Summary: Add a context-sensitive report a problem process https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=4461 What |Removed |Added ---------------------------------------------------------------------------- Status|Pushed to master |RESOLVED Resolution|--- |FIXED -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25215 Séverine Queune <severine.queune@bulac.fr> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |severine.queune@bulac.fr -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25215 Owen Leonard <oleonard@myacpl.org> changed: What |Removed |Added ---------------------------------------------------------------------------- Assignee|oleonard@myacpl.org |koha-bugs@lists.koha-commun | |ity.org -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25215 David Cook <dcook@prosentient.com.au> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |dcook@prosentient.com.au -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25215 Sally <sally.healey@cheshiresharedservices.gov.uk> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |sally.healey@cheshireshared | |services.gov.uk -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25215 --- Comment #1 from David Cook <dcook@prosentient.com.au> --- (In reply to Martin Renvoize from comment #0)
With bug 4461 we introduce a mechanism for patrons to report issues with the OPAC and for staff to manage the progress of such inquiries through various status's.
We could generalize the code used to allow for other types of inquiries from patrons.
Sounds good to me. I've recently had someone want a "Contact Us" feature for Koha which would be in line with that. -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25215 Martin Renvoize <martin.renvoize@ptfs-europe.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Resolution|--- |DUPLICATE Status|NEW |RESOLVED --- Comment #2 from Martin Renvoize <martin.renvoize@ptfs-europe.com> --- *** This bug has been marked as a duplicate of bug 34255 *** -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
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