[Bug 20475] New: Patrons receiving both email and print overdue notices
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20475 Bug ID: 20475 Summary: Patrons receiving both email and print overdue notices Change sponsored?: --- Product: Koha Version: 17.05 Hardware: All OS: All Status: NEW Severity: enhancement Priority: P5 - low Component: Notices Assignee: koha-bugs@lists.koha-community.org Reporter: andrew@bywatersolutions.com QA Contact: testopia@bugs.koha-community.org When attempting to send overdue notices through both email and SMS, a print notice will be generated if *either* email or SMS fails. Ideally, a print notice would only be sent if *both* email and SMS fail. Currently, enabling both email and SMS overdue notices results in patrons receiving a print notice in addition to either email or SMS. To test: 1: Set overdue notices for a given patron category to send in both email and SMS 2: Create a patron in that category with a valid email address but no SMS number 3: Check an item out to the patron and set the due date to a past date that will generate an overdue notice 4: Run notices 5: Confirm that both email and print notices have generated While this bug concerns a specific instance of duplicate notices, overdue notice generation and failover also presents a larger opportunity for increased customizability and clarity. -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20475 Chris Slone <cslone@camdencountylibrary.org> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |cslone@camdencountylibrary. | |org --- Comment #1 from Chris Slone <cslone@camdencountylibrary.org> --- I can confirm that this is an issue, and furthermore will occur even if, for instance, no SMS driver is entered (and therefore SMS messages aren't fully 'enabled'). This happened at our library, something we noticed because the number of our daily print notices suddenly jumped up and remained high. Running a report confirmed that patrons with an email address, but no SMS number entered, had both an email and print overdue generated for the same item(s). -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20475 Barton Chittenden <barton@bywatersolutions.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |barton@bywatersolutions.com Severity|enhancement |normal --- Comment #2 from Barton Chittenden <barton@bywatersolutions.com> --- I'm marking this as priority 'normal'. The way that this is currently set up, a library that adds SMS into the overdue triggers, but doesn't have any patrons set up with SMS addresses will send a file with *all* overdues to the branchemail or admin email address... that's definitely not the desired behavior for print notices. -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20475 Lisette Scheer <lisetteslatah@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |lisetteslatah@gmail.com -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20475 koha-US bug tracker <bugzilla@koha-us.org> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |bugzilla@koha-us.org -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20475 Lucas Gass <lucas@bywatersolutions.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |lucas@bywatersolutions.com --- Comment #3 from Lucas Gass <lucas@bywatersolutions.com> --- We've side-stepped this bug with a TT conditional in the ODUE notices: [% IF (borrower.email == NULL && borrower.smsalertnumber == NULL) || (borrower.email == "" && borrower.smsalertnumber == "") || (borrower.email == "" && borrower.smsalertnumber == NULL) || (borrower.email == NULL && borrower.smsalertnumber == "") %] **CONTENT OF NOTICE** [% ELSE %][% END %] -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20475 Andrew Fuerste-Henry <andrew@bywatersolutions.com> changed: What |Removed |Added ---------------------------------------------------------------------------- See Also| |https://bugs.koha-community | |.org/bugzilla3/show_bug.cgi | |?id=37225 -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20475 Katie Bliss <kebliss@dmpl.org> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |kebliss@dmpl.org -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20475 Katie Bliss <kebliss@dmpl.org> changed: What |Removed |Added ---------------------------------------------------------------------------- CC|kebliss@dmpl.org | -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20475 Lucas Gass (lukeg) <lucas@bywatersolutions.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |cbrannon@cdalibrary.org --- Comment #4 from Lucas Gass (lukeg) <lucas@bywatersolutions.com> --- *** Bug 30343 has been marked as a duplicate of this bug. *** -- You are receiving this mail because: You are the assignee for the bug. You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20475 Lucas Gass (lukeg) <lucas@bywatersolutions.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Version|17.05 |Main -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20475 --- Comment #5 from Christopher Brannon <cbrannon@cdalibrary.org> --- It would be appreciated if something more concrete could be done to rectify this rather than relying on TT to handle, if you happen to have the TT in the notice. Accidents happen and TT can be broken if the notice is updated by someone. -- You are receiving this mail because: You are watching all bug changes. You are the assignee for the bug.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20475 Marion Durand <marion.durand@biblibre.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |marion.durand@biblibre.com -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20475 carthur@slolibrary.org <carthur@slolibrary.org> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |carthur@slolibrary.org -- You are receiving this mail because: You are watching all bug changes.
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20475 George Williams (NEKLS) <george@nekls.org> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |george@nekls.org -- You are receiving this mail because: You are watching all bug changes.
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